MANAGED SERVICES

Focus more on high priority challenges .

Exebridge Managed Services can help

Exebridge provides remote monitoring and management for a low monthly fee. We proactively watch your IT infrastructure 24x7x365. Our experts quickly resolve problems usually before you are even aware you have one. Focus on what is important: running your business.

Always On

24 x 7x 365 monitoring of critical IT infrastructure and Network.

No Disruption

Preventative maintenance is performed during non-peak periods to eliminate client business impact.

Proactive

Incoming alerts are remediated by Exebridge. If required, we coordinate with Vendor tech support on your behalf.

Accountable

Includes reports on all activity performed – alerts, trouble tickets, preventative maintenance, and infrastructure performance.

No more headaches. Instead, peace of mind.

Exebridge services are performed by experienced, certified technicians, who use enterprise-class technologies and follow proven ITIL processes to ensure 24x7 uptime for servers, infrastructure applications, custom applications, database, storage, network devices, wireless, and workstations.

Gold

Preventative maintenance such as patching and firmware update services.

 

Exebridge personnel review incoming alerts and log files to quickly pinpoint an issue and proceed with pre-defined standard operating procedures (SOPs) for remediation.

Platinum

Full remediation and management of server and network infrastructure.

 

Exebridge personnel review incoming alerts and log files to quickly pinpoint an issue and remediate the problem. If necessary the ticket is updated with troubleshooting steps and immediately escalated to the vendor Tech Support or ISP vendor for further troubleshooting and full resolution.

Plan Comparison

Gold

Platinum

24x7x365 Monitoring
Alert Filtering
Alert Validation
Alert & Incident Prioritization
Patch Failure Alerts
Patch Installation
SOP Initial Remediation
Configuration Backup of Network Devices
ISP Vendor Escalation
Firmware Upgrade as Required
Troubleshooting & Full Remediation
3rd Parther Vendor Escalation
Root Cause Analysis of Critical Issues
Moves, Adds, Changes and Service Requests
 

Start Your 30-Day Free Trial

Corporate Headquarters

201 W. 5th Street, Ste 1100

Austin, TX 78701

T: 281.977.4700

F: 512.410.0574

E: info@exebridge.com

 

© 2017 by Exebridge, Inc.